Refund Policy

There are no refunds for any service payments. All payment and fee schedules are set as company policy. 

Cancellation Policy

If a service member decides to cancel their existing service and all fees have a $0 balance, a discharge letter will be sent to that said service recipient indicating the date and reason of discharge. All outstanding balances will be charged and/or billed the proper amount prior to discharge.

Delivery Policy

Phila Health Systems does not deliver products or services. 

Return Policy 

There are no returns as there are no physical products. If there is a grievance as a result of either poor or cancellation due to a reason caused by Phila Health Systems, a Service Return Request may be submitted to indicating the issue. Once received a Phila team member will review the case and contact you within 72 business hours of the notification.